Questions about Ticket Fees
What is the Capital Replacement Fund (CRF)?
The CRF is a per ticket charge and is applied to maintain Scotiabank Place as a premiere sports and entertainment facility. The CRF allows for annual repairs, improvements and enhancements of the facility, both inside and out, to ensure the building and its infrastructure is maintained at a high standard.
| Channel | Senators Hockey Games | Scotiabank Place Events |
| Box Office | $2.00 | $2.00 |
| Outlets | $2.00 | $2.00 |
| Internet | $2.00 | $2.00 |
| Phone | $2.00 | $2.00 |
What is the Convenience Charge?
The convenience charge is a per ticket charge and varies depending on where you purchase your tickets. The convenience charge allows CapitalTickets.ca to provide the convenient and varied means for our customers to acquire tickets to a multitude of events.
| Channel | 2008-2009 Ottawa Senators Regular Season Hockey Games | Scotiabank Place Events |
| Box Office | $2.00 | # |
| Outlets | $5.75 | # |
| Internet | $5.75 | # |
| Phone | $6.25 | # |
What is the Order Charge?
The order charge covers the cost to fulfill your ticket request when purchasing online or over the phone: it applies per order and not to each individual ticket and includes such services as taking and maintaining your order on our ticketing system, arranging for shipping and/or co-ordinating with the appropriate box office.
| Channel | 2008-2009 Ottawa Senators Regular Season Hockey Games | Senators Regular Season Hockey Games |
| Box Office | FREE | FREE |
| Outlets | FREE | FREE |
| Internet | $3.50 | $3.50 |
| Phone | $3.50 | $3.50 |
What is the Delivery Charge?
CapitalTicket.ca offers various means of delivering our tickets to our customers and these vary depending on the venue, the location of the venue, the country that you live in, the country where the event is being held, how much time is left before the event starts, and other factors. The per order delivery charge varies depending on the delivery method that you have selected.
| Channel | 2008-2009 Ottawa Senators Regular Season Hockey Games | Senators Regular Season Hockey Games |
| Print-At-Home | FREE | FREE |
| Magnetic Swipe | FREE | FREE |
| Outlet Pickup | FREE | FREE |
| $1.00 | $1.00 | |
| Scotiabank Place Box Office Pickup |
$2.00 | $2.00 |
| Courier ** | $15.00 | $15.00 |